Genora Global Foundation is committed to protecting the privacy and personal information of all individuals who contact us, request support, volunteer, donate, or engage with our services. This Privacy Policy explains how we collect, use, store, and protect your information.

1. Information We Collect

We may collect information such as your name, email address, phone number, postal address, referral details, support needs, and any other information you provide to us through our website, email, phone calls, or other contact methods.

We also collect technical information such as browser type, device information, IP address, and site usage data to help us improve the website and ensure a secure and reliable experience.

2. How We Use Your Information

We use your information to:

• respond to enquiries or support requests;
• process referrals and service requests;
• manage donations, volunteers, and partnerships;
• communicate important updates or service information;
• improve our services, website, and user experience; and
• meet legal, regulatory, and safeguarding obligations.

3. Lawful Basis for Processing

We process personal data where it is necessary for the purposes of delivering our charitable work, fulfilling a legitimate interest, complying with legal obligations, or with your consent where required. We will only collect and use information where we have a valid lawful basis to do so.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share information with trusted partners, professionals, or safeguarding authorities only when necessary to support the person involved, comply with legal obligations, or protect vulnerable individuals.

5. Data Security

We take reasonable steps to protect your information from unauthorised access, loss, misuse, or disclosure. However, no system is completely secure, and we cannot guarantee the absolute security of information transmitted over the internet.

6. Data Retention

We keep personal information only for as long as necessary to fulfil the purpose for which it was collected, support legal requirements, or satisfy statutory retention periods.

7. Your Rights

Depending on your location and applicable data protection laws, you may have the right to request:

• access to the personal information we hold about you;
• correction of inaccurate or incomplete information;
• deletion of your personal data where appropriate;
• restriction or objection to processing; and
• the transfer of your data to another organisation where applicable.

If you would like to exercise any of these rights, please contact us using the details below.

8. Cookies and Website Analytics

Our website may use cookies or analytics tools to improve functionality and understand how visitors use the site. You can usually manage cookie settings through your browser preferences.

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Email: admin@genora.org.uk
Phone: 02070969398
Address: 11 Town Quay Wharf Abbey Road Barking IG11 7BZ

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with the updated date shown above.