Frequently Asked Questions

Questions & answers

Frequently Asked Questions

Everything you need to know about Genora, our support services, and how to get involved.

What is Genora Global Foundation?

Genora Global Foundation provides safe supported housing, and structured recovery support for young people aged 18 to 30 who are experiencing mental health challenges, leaving hospital, facing a crisis, or at risk of homelessness.

Who does Genora support?

We support young people aged 18 to 30 who may need a safe place to stay alongside structured support to help them rebuild confidence, develop independent living skills and move towards more stable accommodation.

Where does Genora operate?

Genora currently operates in London, with a focus on supporting communities in Barking & Dagenham and Lewisham.

Is Genora a registered charity?

Genora Global Foundation is currently progressing its registration as a Charitable Incorporated Organisation (CIO). Our registration status will be updated on the website once confirmed.

What type of accommodation does Genora provide?

Genora provides safe emergency accommodation for young people who have an immediate housing need, including those stepping down from inpatient mental health care or experiencing a housing crisis.

What support is provided alongside accommodation?

Support can include one-to-one keywork, personalised support planning, access to mental health resources and practical guidance around independent living.

What is the Life Skills Programme?

The Life Skills Programme helps young people develop practical skills that support their transition towards greater independence. Areas may include financial literacy, emotional regulation, daily living skills and tenancy readiness.

Does Genora provide mental health treatment?

Genora provides structured recovery and wellbeing support, but it is not a replacement for clinical mental health treatment. Where appropriate, young people can be supported to engage with relevant health and community services.

How long can someone stay with Genora?

Length of stay will depend on individual circumstances, support needs, available accommodation and the agreed move-on plan. Specific arrangements can be discussed as part of the referral process.

Who can refer someone to Genora?

Referrals may come from organisations such as local authorities, NHS mental health teams, youth services and other appropriate professional partners.

Can a young person refer themselves?

If you are a young person looking for support, you can contact Genora to discuss your circumstances and find out whether our services may be suitable for your needs. Where a professional referral is required, we will explain the next steps.

What are the referral criteria?

Genora primarily supports young people aged 18 to 30 who are experiencing mental health needs, leaving inpatient care, experiencing a crisis or facing homelessness and who require safe accommodation and structured support.

How do I make a referral?

Professionals can complete the Genora referral form and provide the relevant information about the young person's circumstances, support needs and accommodation requirements.

How quickly will a referral be considered?

Genora will review referrals as promptly as possible. The availability of accommodation and suitability of the placement will determine whether a referral can be accepted.

What happens after I submit a referral?

The Genora team will review the information provided and may contact the referring professional for clarification or additional information before discussing the next steps.

Can a parent, carer or family member contact Genora?

Yes. Parents, carers and family members can contact Genora with questions about the support available. Where a placement or referral is being considered, Genora may need to work with the relevant professionals involved.

What happens when someone leaves Genora?

Genora aims to help young people work towards greater independence and more sustainable accommodation. Move-on planning can form part of the support provided during their time with us.

How can I support Genora?

There are several ways to support our work, including donating, volunteering, fundraising and developing partnerships with Genora.

Can I volunteer with Genora?

Yes. We welcome people who want to contribute their time, skills or experience to support our work. Visit our Volunteer page to learn more about current opportunities.

Can my organisation partner with Genora?

Yes. We welcome partnerships with organisations that share our commitment to supporting young people. This can include community organisations, businesses, housing providers and other professional services.

How can I donate to Genora?

You can make a secure one-off or monthly donation through our Support Us page. Your support helps us continue developing safe accommodation and practical recovery support for young people.

Still have a question?

We’re here to help. Get in touch and our team will guide you through the support options available.